ACP (RET) RAPHOKA RAMACHAEA
ADV. ‘MAMOSA MOHLABULA-NOKANA
DR. PHOKA MATETE
MRS. ‘MATSIKANE KHALI
ADV. ‘MAMOTUMI MALIEHE
How to lodge a complaint
In accordance with the provisions of section 61 of the Act, any consumer may file a written complaint, at the Authority against any person, classified as a licensee or telecommunications service provider in accordance with the Act.
The LCA has a section responsible for handling telecommunications operators and consumer complaints. This is a free service to users of telecommunications (business and residential consumers) who have been unable to settle disputes directly with telecommunication service providers.
Compaints on Broadcasting Content
Similar to complaints on communications services, complainants who have issues on broadcasting content, are advised to contact the affected broadcasting station and have their complaint resolved. Try to exhaust all internal channels before bringing them to the Authority.
Complaints regarding broadcast content may be directed to:
For radio interference compaints, Download the form below
Consumer Complaint Procedure
In order to protect the interests of consumers of communication services, LCA has developed the Consumer Protection Guidelines and Procedure. These guidelines can be downloaded in the links below in both Sesotho and English